In view of circumstances around Covid-19

You may wish to return defective items by mail, please follow in the instructions below

1. Email us at [email protected] with your order number and state the defect wtih photo image

2. Pack the item(s) in a parcel

3. Send your parcel using a traceable mode of delivery to our warehouse at : 756 Upper Serangoon Road, #01-21, Singapore 534626

4. Your return must be made withint 45 days from the date of delivery/ collection 

 

Horny.sg offers 14 days warranty upon delivery and on-site exchange policy

Terms & Conditions of Return Policy

1. All items sold are non-refundable once purchased.

2. If your received item(s) fail to function, please contact us within 14 days. Instructions will be given for a one to one replacement.
   

3. Each identified defective is only entitled to 1 exchange. Horny.sg reserve the right to reject faulty items that Horny.sg deem damaged by misuse, or due to incidental damages at our discretion.

4. If the item is out of stock, either an alternative product will be recommended for replacement, or store credits will be reimbursed to your account.
   

5. Any plastic film or packaging of product must NOT be removed due to hygiene purposes.

6. In the event if a wrong item was being delivered, Horny.sg will replace the correct one ASAP. The return item(s) must not be used and should be returned with the original packaging.

7. The following brands are entitled to 1- Year local (Singapore) warranty coverage. This means if you experience issues within 1-year of purchase, Horny.sg will do a direct replacement free of charge. LELO, PicoBong, We-Vibe, Womanizer, LoveHoney Products, Coco De Mer Rechargeables, Fun Factory (2- Years warranty) , & selected PipeDream Products.
   

8. For Items with 1-Year Warranty Coverage, Horny.sg only covers for exterior or manufacturing defects within the first 14 days of purchase. Otherwise only mechanical or electronic malfunction is warranted within 1-Year of purchase.
   

9. For defects on non-mechanical products that includes but not limited to 'male masturbators, onaholes, dongs and dildos, penile rings and sleeves', must be reported to [email protected] by email with images within 48 hours of purchase, for our team to review the eligibltiy of a replacement. It is important to note that such defects should be reported before any use, as wear and tear will not qualify as a proof of initial defects.

10. Horny.sg would constantly review and remove products with low quality and high defective rates from time to time. For product purchased with warranty that unavailable or discontinued. Please contact [email protected] for further instructions on replacement.

11. Do note, products that are 'not' sealed will be tested before sending out to our customers. For sealed products, it will only be tested upon request.
    

12. For lingerie and undergarments, exchange is strictly not allowed due hygenie issues. Please check size or measurements under 'product specification' tab of each item before making a purchase. One to one exchange is only for visible defects on the fabric.

Disclaimer & Limitation of Liability

1. Horny.sg will NOT be held responsible for any damages, loss or non-delivery of items via Registered Mail, POPstation or any other Courier Delivery options, although this happens very rarely. Deliveries are made subject to the carrier's terms and conditions of service, which are out of our control.

2. Orders will only be shipped after payments have been received.
   

3. Due to hygiene reasons and the nature of our products, Horny.sg do not accept returns or refunds unless otherwise stated on the product page. All sales are final.
   

4. Horny.sg will never accept returned products and put them up for sale again. This policy is strictly enforced as this is a matter of business ethics.

5. Horny.sg is not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and Horny.sg site.
   

6. Horny.sg will not be held liable for any injury or irritation caused by improper use of our products

7. The information and articles provided on Horny.sg are for information purposes only and should not be meant to be solely relied upon. Seek professional advise if necessary.

8. By making a purchase on Horny.sg, you are deemed to have agreed to the above policies and our terms & conditions.

 

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